​Terms and Conditions

Comfort Clean Ear Pty. Ltd

Welcome to our website. This website with URL address www.comfortcleanear.com.au is owned and operated by Comfort Clean Ear Pty. Ltd (48 762 051 475). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Comfort Clean Ear Pty. Ltd’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.
The term ‘Comfort Clean Ear Pty. Ltd’ or ‘us’ or ‘our’ or ‘we’ refers to Comfort Clean Ear Pty. Ltd, the owner of the website, whose registered office is 48 762 051 475, Tasmania. The term ‘you’ or ‘your’ refers to the website user.
Your use of this website is subject to the following terms and conditions:

1. The content of this website is for your general information and use only. It is subject to change without prior notice.
2. This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: date of birth, name, mobile, address, email.
3. Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
7. Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
8. This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
9. Your use of this website and any dispute arising out of your use of it is subject to the laws of Tasmania.
10. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
11. These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
12. You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
13. In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
14. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
15. By paying for a service through this website, you are providing consent to have that service carried out by one of our Clinicians.
16. By attending a consultation with a clinician, your consent for examination and treatment is implied.
17. By providing consent, you acknowledge the inherent risks (although very uncommon) of ear wax removal with micro suction and curette technology. Possible complications, side-effects or material risks associated with the aforementioned procedure include: incomplete removal of ear wax (for very deep impacted wax) requiring a repeat visit; minor bleeding; discomfort; ringing in the ear (tinnitus); perforation of the ear drum; and hearing loss. Our clinicians undergo rigorous training in micro suction a curette technology and the procedure is undertaken at all time under microscopic visualisation.
18. To help mitigate risks, you agree to provide an accurate relevant medical history at the time of booking or before the consultation by filling out an online questionnaire. You also understand that minimal movement is required throughout the entirety of the procedure to reduce the aforementioned risks.
19. For minors, intellectually disabled or those not legally competent to make decisions themselves will require consent provided by a parent, guardian or attorney (as appropriate) who must be in attendance at the time of the consultation. If a parent, guardian or attorney cannot be in attendance, written consent must be provided before-hand either via post or email.

​Payment Terms:

Comfort Clean Ear uses Stripe online payment system to enable the quick and secure payment for the services provided by this website. Whilst we do require a payment at time of booking for Nursing Home or Home Visits only, (appointment fee for Devonport Clinic bookings is payable at the conclusion of the appointment), should you cancel your booking and not wish to rebook the appointment a reversal of your payment will be made within 5 working days. (See cancellation policy below)
At times, a patient may experience a blocked feeling and aural fullness without actually having wax. We encourage all prospective patients to have their ears checked by a GP, Audiologist or Nurse to confirm wax is present before booking an appointment with Comfort Clean Ear. In the event that no wax is present at the time of consultation, the service fee will still stand as Comfort Clean Ear provides more than just a wax removal service. We educate our patients about aural hygiene, probable ear related issues giving rise to aural fullness etc and provide tailored ear health management. We also liaise with other medical professionals or allied health staff should the need arise.

Invoicing:

All receipts or invoices from Comfort Clean Ear are electronic, and emailed to the email address you have supplied to us. If you would like to receive a hard copy of any receipt, this can be arranged on request and posted to your mailing address.

Cancellation Policy:

We understand that it is not always possible to keep your appointment. All we ask is that you:

• Give us at least 24 hours notice so we can let someone else into your time slot
• If less than 24 hours notice is given a 50% fee may be charged
• If you do not attend or give notice of cancellation of your appointment we hold the right to charge you the full amount of the service booked

Privacy Policy:

This following document sets forth the Privacy Policy for Comfort Clean Ear website, www.comfortcleanear.com.au
Comfort Clean Ear is committed to providing you with the best possible customer service experience. Comfort Clean Ear is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to Comfort Clean Ear wax removal service, you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Comfort Clean Ear takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Changes to this Privacy Policy
Comfort Clean Ear reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Comfort Clean Ear reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Contacting us
Comfort Clean Ear welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us via email or on 1300 380 060